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Frequently Asked Questions

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Do you make customized items ?

Yes, we can manufacture customized rugs, cushion covers, throws and some other specific items as long as the request remains within the competencies of our partner artisans. Customisation can be pattern, color and/or dimensions changes on item(s) present on our catalog, but it can also concern traditionnal handicraft items that are not yet present on our E-Boutique. In order to know if your customization request is feasible and to get quotation and estimated manufacturing delay, feel free to contact us via our Contact Form, by email to info@pinkcityartisans.com, or by messaging us on our Facebook Page.


Will there be color variation for the same item ?

Items are using local production techniques as well as naturial material. Thus they are unique and we can not have a standardised color or pattern, even if items you will receive will be as close as possible to those present on pictures displayed on the website. For instance with items using Jute there can be subtle variations in color.


How can I make a change in my order or cancel my order ?

Any change or cancellation is only possible if we receive your request before the order gets dispatched. Please get in touch with us for the same at info@pinkcityartisans.com or via our Contact Form.


Do you ship Worldwide ?

Yes, as long as the destination is covered by India Post and it's local partners. A big majority of countries, including all European and North American countries are covered.


How long will it take for me to receive the item(s) ?

We usually dispatch orders within 1-2 working days after receiving the order. Delivery usually happens within 7-10 working days.


Where is my order ?

To know the status of your order, do not hesitate to contact us by email at info@pinkcityartisans.com or via our Contact Form.


What is your Return Policy ?

Return policy is applicable on manufacturing defects only. In case of non-manufacturing defects, the shipping cost for the return has to be paid by the customer. Kindly check our Terms and Conditions for more details.


How Long Do I Have To Return An Item ?

You have 14 days to return an item. Item must be unworn and in resalable condition and return postage will be paid by the customer. If the item is not in resalable condition, the return will not be accepted.


What Should I fo if one or several Item(s) are damaged ?

You must notify us immediately via email at the same day after receiving the order with attached photos of broken/damaged item so that we will look into the matter. We will then contact you back to present the available option (i.e: replacement, discount vouchers...).