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Terms of Sales

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Orders performed on RajasthanArtisans.com necessarily imply the unconditional acceptance by the buyer of the conditions of sale defined in this section by the seller, in this case RajasthanArtisans, E-Boutique being the property of Rajasthan Artisans, trademark registered by Jaipur Artisans and Export.

 

PAYMENT

The seller's contractual obligations to the buyer do not start until the receipt of full payment for the order. The non-payment of the order under the contractually stipulated conditions cancels any process of delivery and processing of the order by the seller, the latter remaining owner of the goods. Completing the order requires the use of a credit/debit card via the secure online payment system made available by PayPal. The prices in force are those displayed all taxes included on the site and on the summary at the time of the order.

 

DELIVERY TIMEFRAME

Delivery timeframes are given for information only and cannot commit the seller to compensation in the event of delays exceeding the indications, unless the delivery time exceeds 60 days, in accordance with the rules relating to international transport concerning consumer protection.The buyer is aware of the intervention of a third-party transport service with regard to the delivery process of his/her order. The buyer is also aware of the uncertainty about the deadlines related to the international transport of goods.The shipping costs indicated at the time of the payment process and of the order summary are valid for a single delivery and billing address. The list of carriers selected by the seller as well as the costs related to their services are accessible when selecting the method of sending the order.The transfer of the risk of loss and deterioration of the products occurs upon delivery and receipt of the products by the buyer.

 

UNAVAILABILITY OF ITEM

Our automated system for reducing inventory after an online purchase generally prevents the visitor from ordering a product that is no longer available. In rare cases, however, a visitor may initiate the payment process while another visitor completes an order, so the available stock has not had time to adjust. In this case, if the item is no longer available and you have already paid for your order including this item, we will contact you by email to find out your preferences between the following three choices available to you: 1) Wait until the ordered item is back in stock and therefore accept an extension of the shipping time 2) Accept a reduction voucher (to use on our website with a validity of 1 year) for the amount of the item(s) not available 3) Get a refund for the amount of the item(s) not available through a PayPal account.

 

DISPUTES

Any dispute procedure must be initiated by email detailing the grievances in an email addressed to info@rajasthanartisans.com within 14 days from the date of reception of the order by the buyer. After this period, the items of the order are deemed to be conform in quantity and quality.The seller's commitment is limited to the replacement of the defective product or the compensation of the purchase price of the defective item in the form of a credit note usable on rajasthanartisans.com.In the event of an order error incumbent on the buyer, the shipping costs are the responsibility of the customer and the seller reserves the right to accept a return of the goods against a credit note and to judge the conformity of the state of the product returned with the original state.The deterioration of items from the order caused by natural wear and tear, a use not intended by the manufacturer or an external fact such as a modification of the product can in no way involve the seller in a compensation process.This agreement is governed by and should be interpreted in accordance with the laws in force in Jaipur, Rajasthan, India. The parties submit all their disputes arising out of or relating to this Agreement to the exclusive jurisdiction of the courts of Jaipur, Rajasthan, India.